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The purchase process it's done using the Wutierson on-line store, requiring registration by the customer. 
Payment will be made with the methods provided in the order form. 
Order updates will be communicated to the email adress provided by the client. 
Any information that the client needs to communicate or change must be done as soon as possible to avoid inconvenience. It is
 done by email or form.

The prices shown on the website include EU tax. 
As Wutierson is a spanish business, orders destined for an EU country is subjected to VAT (21%). Orders to any country outside the EU will be processed without VAT. 
If you have a valid european VAT number you must write us at the contact form to inform about your VAT number to remove the VAT tax from your checkout process.
At the end of the purchase process and once completed the registration, the customer can see the detail of price, taxes and shipping costs before paying. 
If the selected country is not listed in our database of shipping cost the customer may ask for the shipping cost using the form or the email 
This email address is being protected from spambots. You need JavaScript enabled to view it.  and we proceed as soon as posible to update the database to allow the purchase. 

Any doubt please contact us.

The customer is responsible for any tax, fee or additional expense that is generated in the destination country customs.

The products will start shipping process 24h after the payment. 
In case of payment by bank transfer, shipping will be made ​​when the  total amount arrives to the target bank. 
The times of a transfer within the EU banks are between 2 and 7 days approximately. Outside the EU the time will be between 10 and 15 days depending on the country. 
Once the item is shipped the customer will be emailed shipping information, company and tracking number. 
Shipping times vary greatly from one country to another. In Europe will be between 2-5 days and outside europe 3-7. Any doubt contact us. 
In case that customer find any damage that is caused during shipping will require communication of incidence within 5 days of receipt. If you pass the 5 days we can not claim the insurance offered by the carrier. 
The customer is responsible to provide us the shipping information correctly. Any refund for incorrect delivery details or omission of receipt shall not be entitled to a refund of the shipping charges. 
Any update of the order will be sent via web form or by email to 
This email address is being protected from spambots. You need JavaScript enabled to view it. , stating the order number to which it refers.

The products have a warranty period of two years (repair or replacement). The used products are covered with 3 months. Not covered any damage, modification or accident by improper use of the article. Any modification will void the warranty agreement.

If repair is not covered by the warranty, we send an preliminary estimate. Once accepted the budget and the payment will proceed with the repair and shipping the item. In case the budget is not logical time or price can be offered replacement by another unit of the same or higher performance. In the same way that a budget the client expressed its agreement with the change process. The technical information and assistance will be offered in the e 
This email address is being protected from spambots. You need JavaScript enabled to view it.  

We have a 10-day, return policy. If you are not pleased with the products, simply repackage it using the supplied packaging material and return it for a full refund excluding any shipping charges. This must be done within 10 days and the products must be in new condition when received by us and in original packaging materials. See the warranty section below for our shipping address and additional information. Please do not abuse this policy by purchasing products that you intend to return. 
Wutierson not be liable for any accident during the return shipping. 
During any type of return the customer will be responsible for ensuring the return shipping.
We recommend use of the original packaging, care and attention to avoid problems or damages during travel.

The Wutierson address is:

Attn: Antonio Gutiérrez Ortiz.
Joan Maragall nº1 local 2
Sant Joan Despi

We do not reveal customer information to any individual, vendor, company, direct 
marketer, trade group or other external organization unless we have been 
authorized by the customer, or are required by law. We maintain control over the 
confidentiality of our customer information.
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